Last Updated: June 2026
At Aromans, we are committed to delivering premium eyewear and an exceptional shopping experience. If your purchase does not meet your expectations, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and protective materials.
- Show no signs of wear, damage, or misuse.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
Return Shipping Costs
Unless the return is due to a manufacturing defect, damaged item, or an error on our part, customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as Aromans is not responsible for returns lost or damaged during transit.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Final sale or clearance items.
- Products marked as non-returnable.
- Items that have been worn, altered, damaged by the customer, or returned without original packaging.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include:
- Your order number.
- Photos of the item.
- Photos of the shipping package.
We’ll review your request promptly and provide an appropriate resolution, including a replacement or refund when applicable.
Refund Process
Once your return has been received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return results from our error.
Exchanges
We currently offer exchanges only for defective or damaged products. If you would like a different style or color, simply return your eligible item and place a new order.
Order Cancellations
Orders may be canceled only before they have entered processing or shipping.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Return Instructions
To begin a return, please contact our Customer Support team with your order number.
Once your request is approved, we’ll provide detailed return instructions.
Returns sent without prior authorization may experience processing delays or may be refused.
Consumer Rights
This Return Policy does not limit any rights you may have under applicable federal, state, or local consumer protection laws. Where required by law, those rights will apply.
Contact Us
If you have any questions regarding this Return Policy or need assistance with a return, please contact our Customer Care team.
We’re dedicated to making every Aromans experience worthy of a premium brand.